Even after being the best in the businesses, many healthcare industries fail to provide satisfactory performance and maintain their expenses.
Alike other industries, automation has come out to be quite a satisfactory solution for the medical industry as well. Tools like Chatbots and Virtual Assistants have shown way better and more positive results than any other method to overcome problems that healthcare industries are suffering.
There are countless use cases where Healthcare Automation with AI-powered tools like Virtual Assistant and Chatbot could help medical workers like doctors, nurses, and other working staff.
Healthcare Automation
Healthcare Automation is the use of advanced software that can help the healthcare industry to reduce the workload of doctors and management by eliminating the need of humans to do monotonous tasks.
Organizations can perform many tasks with this technique, such as reduction of administrative workloads, improvement of the consistency of patient care, simplification of information exchange, analyzation and monitoring of data, and many more.
Needs And Acceptability of Automation in The Healthcare Industry
There was a time when people used to believe that having a technology that can create tools that can work like humans are not possible. But thanks to AI, it has made it possible.
There are many challenges that Healthcare Industries were facing, like less productivity from the team, high patient dissatisfaction, and heavy competition. The automation in this sector was much needed to overcome these challenges.
With AI-powered tools like chatbots, businesses are now able to provide better services to their patients. This tool has enabled companies to get higher leads even in the atmosphere of such heavy competition.
Healthcare Chatbot: Automate Medical Industry
Healthcare Chatbots are an AI-powered conversational tool that can help the medical industry to automate monotonous tasks and provide conversational assistance to the patients. Moreover, healthcare industries can use it for internal management tasks like employee monitoring and performance analyzation.
By converting the process of manual interaction into bot conversation, you can simplify the communication between a patient and the doctor, and a patient and an employee. Rather than standing in crowds and lines, patients can directly get assistance on their queries via chatbots from anywhere at any time. It can help organizations to invest less human workforce for customer service tasks and use that spared human resources for more productive tasks.
Types of Healthcare Chatbot
Here I have given a detailed explanation of how many types of chatbots are there with their use cases. It can help to figure out how Healthcare Chatbot can help different departments of the Healthcare Industry.
Educational
Healthcare Chatbot can accomplish many significant tasks that can help medical industries in creating trust between doctors and patients. They can provide accurate information and educate patients about the treatment of common diseases, healthy lifestyle tips, how to’s, and what to do’s, at any time by being available 24×7.
Health Monitor
Doctors can’t be avail any time to monitor that the patient is following medical guidelines that they have given them. While with Healthcare Chatbot, doctors can continuously interact with the patient and monitor their health. And in case a patient has any medical query, the chatbot can quickly provide resolution for the same in real-time.
Chatbots can also work as a reminder that can remind patients to follow their medication schedule. Furthermore, it can encourage them to follow the required guidelines with its interactive conversational tactics and provide valuable information on their health.
Appointment Booking
The biggest reason for having a crowd at the hospital for patients arrived there to book appointments. Also, at the customer care department, most calls are for requesting to schedule an appointment.
A Healthcare Chatbot can allow patients to book an appointment from the website within a few clicks. It can help organizations to decrease the workload for their reception staff. By automating the appointment booking system, healthcare industries can achieve 15x more leads.
Virtual Assistant for Doctors
Medical professionals and doctors have to bear much stress while working tirelessly. It often leads to less efficiency and more errors in their work.
A Virtual Assistant for doctors can help them to schedule daily tasks, managing files, reports, and billing. Organizations can customize it for every doctor differently. It can reduce the workload on doctors and make work more comfortable for them.
Virtual Assistant for Patients
Virtual assistants for patients can help the healthcare industry to provide care to patients, ensure proper access, and education they need for their medications. It can provide an integrated model that can be customized for every patient according to their disease and needs. It can help companies to manage the rising complexity of the healthcare system.
With automated VA’s doctors can have a better understanding of patient health status, which can help them to diagnose the diseases quickly.
Chatbot With Hybrid Chat Support
Many times a Healthcare Chatbot can fail to answer or assist patients on their queries. Also, during emergencies, patients may need real doctor support rather than chatbot assistance.
A Healthcare Care chatbot hybrid chat support can allow patients to connect with live medical experts in the case of complex queries. With this chatbot, patients can connect with doctors in real-time during emergencies.
Advisory
Indeed, a Chatbot can not be equal to a doctor, but also, it can’t be denied that a doctor can’t be availed 24*7 for advising patients what to do under such circumstances
With a Healthcare Advisor Chatbot, patients can get advice like that what they should do during particular situations like how they can heal faster after surgeries. Patients can also ask questions to the bot like what they should avoid during pregnancy, what they should do if they are getting symptoms of a particular disease, etc.
Symptom Detector & Diagnosis
A Symptom Detector & Diagnosis Healthcare Chatbot can be called doctor bot also. It can diagnose diseases that the patient could have with the symptoms being given as input.
Furthermore, patients can get assistance on health-related information and course of action. A chatbot can be trained to detect all levels of disease from a common cold to rare syndrome instantly in real-time.
Pathological
Pathological Department can also benefit from chatbots in many ways. They can make it easier for patients to check available test prices and offers from the chatbot. Also, they can allow patients to schedule a home visit for a histopathological test with this tool.
A Healthcare Chatbot can help the pathological department to decrease the crowd outside their lab by automating the work process. It can make more accessible for their team to maintain a positive relationship with the patient by providing a more comfortable service.
Pharmaceutical
It is a tough task for an employee in the pharmaceutical department to share information about each medicine and guide patients about how to avoid the side-effects of medicines and when to or not to take particular medications.
However, implementing a Pharmaceutical Chatbot can help the healthcare industry in streamlining the process of sharing information about the medicines, proper drug usage. It can also educate patients on how to use medical devices and what to do if they encounter any side-effects.
Emergency Responder / SOS
During the first few minutes or hours of emergencies, patients don’t know what they should do to tackle the situation. Even the others keep trying to reach a doctor or often wait to reach the hospital to get the resolution of the problem.
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With SOS Chatbot for Healthcare Industry, patients can get assistance on their problems. Moreover, it allows patients to connect with live doctors during serious situations in real-time.
Mental / Psychological Assistant
Doubtlessly, mental health is as important as physical health. But according to reports, almost 85% of the patients feel uncomfortable to reach a psychiatrist for their problems.
A Mental Health Chatbot can ask questionnaires to the patients to analyze their mental health status. Moreover, conversing with a bot makes patients feel more comfortable providing responses. This tool can also help psychiatrists to diagnose the disease faster.
Doctor And Medical Staff Health Tracker
Every day doctors expose themselves to ill and sick patients, which increases their chances of being infected as well. And to ensure that it doesn't happen, healthcare industries can use Health Tracker Chatbot for Doctors. With this tool, businesses can monitor the health of their working staff and doctors, and ensure that the working team is healthy and safe.
Feedback And Review
Without any feedback and review, how can one know that they have provided satisfactory service? The same is for Healthcare Industry, without patient's reviews and feedbacks, it is now possible to know whether they liked the service or not.
With Feedback And Review Healthcare Chatbot, the healthcare industry can enable patients to submit feedback via the interactive NPS score, emoji, and star rating features. According to analysis, chatbots can get 60% more submission than other traditional tools.
Also, hospitals and medics can design chatbot to take multiple reviews, which can enable them to know more about the views and thoughts of the patients on the service throughout patient journey
