Every business wants to know how their employees feel about their company. Like how much they are satisfied with their work, and what they think about the company’s goals.
But how can companies know the answers to these questions?
What is Employee Satisfaction Surveys?
Employee Satisfaction Survey is a method of collecting reviews and feedbacks from employees of their company. Businesses use this technique to know their employee’s psychological and emotional views for them.
When Should An Employee Satisfaction Survey Conducted?
Knowing when the employee satisfaction survey needs to get conducted is very necessary. Carrying out this survey at an inappropriate time may lead to offending employees. There can be many different periods when a company may need to conduct an Employee Satisfaction Survey. It can be after joining of a new employee, after their first salary, before initiation of a new project, after the project success, after the project failure, about colleague and culture in every three months, after resigning, and after F&F.
There can be many more times when a survey should be conducted depending on the situation. Also, the questionnaires can be different for employees based on factors like their designation, their experience, and their previous responses.
How to conduct an Employee Satisfaction Survey?
As per reports, conducting surveys, collecting reviews and feedback via a conversational tool like chatbots has shown the highest number of submissions to the businesses.
Organizations can conduct employee satisfaction surveys in many different ways via Chatbot. They can either send a survey link to their employees through SMS or e-mail, which will redirect them to a conversational landing page. Or they can simply implement a chatbot on their intranet network. So that businesses can conduct surveys seamlessly without any app installation or other additional complex procedures.
How to Submit Response of Employee Satisfaction Survey via Chatbot?
As we discussed above, there are two ways of conducting an employee satisfaction survey:
By Conversational Landing Page
In this method, businesses have to send a link to their employees via SMS or/and E-mail. When they click on the same, they get redirected to a conversational landing page. At there, a chatbot first greets them and then proceeds with asking survey questions. Businesses can use an NPS score-card, Star rating card, and many more such useful features to make the survey outcome-oriented & quantifiable. As an answer to some questions, employees can simply click or slide on those cards. The chatbot also allows submitting multiple written responses, so that companies can capture every thought of their employees regarding them.
By Deploying Chatbot on The Company’s Intranet
Businesses can implement an Employee Satisfaction Survey Chatbot on their intranet network for the survey. When an employee logins there, the chatbot recognizes their designation and name and begins with conducting the survey.
In the case of open intranet network, the responses can be verified and accessed by the employee through SMS/E-mail OTP verification process.
Deploying a chatbot on the company’s intranet network for conducting satisfaction surveys is an excellent approach. By this method, companies can get other chatbot benefits also, like assisting employees 24/7 without human intervention. A chatbot can also empower employees to send files to the HR, to know about their available leaves, and to compose a leave application for the quick response.
Why Should Businesses Use Chatbot For Employee Satisfaction Surveys?
Using Chatbot for conducting Employee Satisfaction Survey can benefit organizations in many ways, like:
More privacy & trust
Employees often feel uncomfortable replying to humans about their emotions in surveys. Also, they sometimes feel anxious about that their colleagues may check their responses from other methods like forms-based survey collection. It often leads to less submission and less genuine answers from employees.
But with chatbot enabled Employee Satisfaction Survey collection process, employees can get more confidentiality of their answers and can share their emotional thoughts without hesitation.
Less time consuming
Similar to other traditional tools, Employee Satisfaction Survey conducting process via chatbot is not a time-consuming approach. Employees don’t have to fill their details, and also, the human resource doesn’t have to invest their human in it. Cumulatively, businesses can decrease their HR department workload in these fields, and help them to focus on more productive tasks. It can further enable the HR Department to work more efficiently for the company.
More accurate analytics
Even after getting the surveys done, businesses won’t have to spend time analyzing them. A chatbot can itself do it for them. HR Department can use those analytics to understand which task should they give to employees to get the best results. Ultimately, this can help companies to improve their management, their employees’ productivity, and their workplace environment (All the factors that a company needs to grow). Furthermore, it can help them to get higher ROI as well.
Employee Satisfaction Survey Questions
After Joining
Hey (Employee Name) 👋, glad to see you at our company. I guess this is the first time we are interacting. I am (Chatbot Name)🤖, and I work here at the HR department for conducting surveys.🤝
As you have just joined, can I ask you a few questions, please? Don’t worry; your responses will be secure with me?
- How was your first day?
- On a scale of 10, how much comfortable you think our workplace is?
- Do you like your colleagues, are they helpful to you?
Thanks (Employee Name) for giving your precious time to submit responses. I will see you soon.
After the First Salary
Hey (Employee Name) 👋, congratulations on your first salary 😍🤑 I hope you are doing well. 😁
- How was your first month in the company by the way?
- Is there anything that you want us to improve in the workplace?
- Which task do you find most attractive here?
- Do you want us to give you more such tasks?
- On a scale of 10, how likely would you prefer this company to your knowns?
Thanks (Employee Name) for the responses, and again congratulations on your first salary. See You Soon 😊
Before new Project Initiation
Hello (Employee Name) 👋
- How are you?
- As you know that your team has been assigned to a new project, I hope you like the assignment. Do you?
- I want a bit of advice from you, do you think that any member(s) of the team is inappropriate for this task?
- How likely do you think this project can be successful? Reply on a scale of 10.
Thanks for the responses (Employee Name), they mean a lot to us.
Bye, see you soon 😊
After the Project Success
Its party time (Employee Name). Isn’t it? 😅😍
First of all, we are very thankful to you for being such a crucial part of the last project's success.🤝 It was just a step forward; there is still a lot to achieve 😋
- Do you also feel happy with the success of this project?
- How was your experience in this project?
- Do you think that all of your colleagues worked equally hard as you did for the success of the project?
- Do you feel motivated enough to keep working like a pro in such projects?
- How likely do you feel growing in personal with the company in terms of skills? Rate on a scale of 10.
- What one thing do you think could be better in this project?
Thanks (Employee Name), your responses help us a lot in improving 😊
After the Project Failure
Hey (Employee Name), I heard about the last project. I am sure that you must have done your best. But don’t journey won’t stop because of a single failure. We will rise back and shine again 😊
But still, (Employee Name) I think that learning from failure is the best way to avoid failures in the next steps. So, I was asked to study the reasons why we failed in the last project. Please co-operate with me and help me by sharing your views 👍
- Do you feel like you gave your best for the task?
- Do you think that you know why the team failed in the last task?
- Whom do you think is most responsible for the failure?
- How likely do you think that if your team gets the same task again, then you won’t face failure? Rate on a scale of 10.
- Do you think that there were faults in the company’s planning?
Thanks (Employee Name), these responses will surely help us to avoid failures from next time.⚡
About Colleague and Culture in every three month
Hey (Employee Name) 👋 Nice to interact with you again 😊
- How are you?
- You enjoying your work life?
- How likely do you feel that you are not able to maintain the balance between work and personal life? Rate on a scale of 1 to 10.
- Any suggestions that can help us to improve our work culture?
- Do you feel annoyed with any of your colleagues?
- Who in the workplace you can trust the most?
- Any general feedback?
Thanks (Employee Name), sorry for disturbing you 😅 Truly, you are very cooperative. Bye. See you again 🙂
After Resigning
Hey (Employee Name) 👋 I heard you have submitted your resignation 🙄 It was really heartbreaking for me 😔
- Why are resigning by the way?
- What was the best thing about our company in your opinion?
- What was the worst thing about our company in your opinion?
- Is there anything that we can do for you to convince you to stay?
Thanks (Employee Name), I hope you would have stayed a little longer 😐
After F&F
Hey (Employee Name) 😊 So, I guess this is our last conversation 😫 I hope you had a good time with us 🤞
- When you look back in the future, how will you see our company?
- How like will you prefer someone else to join our company?
- What did you like the most about our company?
- What did you hate the most in our company?
- What do you think about our company culture?
- What 3 words would you use to describe your experience in our company?
- Any other reviews and feedback.
Thanks (Employee Name), you have always been a great person to us. We will miss you. I hope you have a great journey ahead. Best wishes. 😊😥
How Can These Surveys Help Employees?
These surveys can not just help businesses but employees also. It can enable them to share their suggestions and views about the company to the department. It further allows firms to make the workplace more comfortable for employees. It can also help employees to stay connected with the company for their needs and queries.
